Town Car & Limousine Rental FAQ's

	Complete customer satisfaction is our business strategy. We are constantly working to improve our service. Below you will find information that will help you to prepare for your trip and make your experience with us as pleasant as possible.
	How do I make a town car or limousine reservation?   You can make a reservation on-line under our town car & limo reservations page or by calling us at (206) 453-9128. You can make your reservations at any time. If you are making your reservations online, it must be 24 hours before the scheduled pick up time.   Will I receive a confirmation of my reservation?   If you use our online reservation to book your town car or limousine rental, you will receive an e-mail confirmation shortly after your reservation. In the event you do not receive it, please call us at (206) 453-9128.   How can I change my reservation?   Please call us at least 2 hours prior to your scheduled pick up to make changes to your trip.   What is your cancellation policy?   We require 12 hours advance notice for canceling a town car or limousine reservation . To avoid being charged you must cancel your reservation 12 hours before service time.     Phone Cancellation 12 hours prior (Only Mon-Fri 10am-8pm)     E-mail your cancellation 24 hours prior     Fax your cancellation 24 hours prior   Is it safe to give my credit card details online?   All transactions on our web site take place on a secure server using SSL encryption technology to ensure a high level of security when you enter your personal and payment details. To verify that you are shopping in a secure environment, a padlock will appear in your browser.   When will you charge my credit card?   Your credit card will not be charged until the day of the service. Prepayments can be arranged online for relatives or friends of the traveler.   What if I am unable to arrive in time for a reservation "No Show"?   ALL no shows will be charged full rate. To avoid being charged you must call (206) 453-9128 in the event your plans or flight have been changed.   Will I be charged for waiting time?   Our customers are privileged to free waiting time (some limitations apply). Our operators check all flights ETA's (for delays or earlier arrivals). Sedans - receive 30 minutes free on domestic and on international flights. Limousines - receive 30 minutes free on domestic and 50 minutes free on international flights.   How do I find my driver?     Your uniformed driver  will be holding a sign containing your name, which will make it easier for you to find him. Our "meet and greet" service will ease your airport travel. In the event that you can not see your driver, please call us and one of our dispatchers can get in touch with the driver and help you to locate each other. Areas served include: Redmond, Seattle, Kirkland, Issaquah, Samammish,  Bellevue, and the metro. If you have any further questions, please call us at (206) 453-9128, and one of our operators will provide you will the information that you need. You may also e-mail us at info@seattleelitetowncar.com